Learning Center
What Does a Lifetime Water Softener Warranty Actually Cover?
"Lifetime warranty" does not necessarily mean every component, filtration media, labor and service call is covered for life. It usually applies to specific parts, often the tanks. Always ask for the written component-by-component coverage.
What ours covers
| Component | Honest Water coverage |
|---|---|
| Ceramic discs | Lifetime |
| Fiberglass/media tanks | Lifetime |
| Brine tank | Lifetime |
| Control valve | 5 years |
| Electronics/control board | 5 years |
| Resin | 5 years |
| Carbon | 5 years |
| Reverse-osmosis system | 1 year |
| Installation labor | 1 year |
| Trip fee | Waived year 1; $99 after |
Full terms are on the Warranty page.
Questions to ask every company
- “Is the resin covered?”
- “Is the carbon/media covered?”
- “Are electronics covered?”
- “Is labor covered?”
- “Are service calls free?”
- “Are filters considered consumables?”
We tell you exactly what ours covers. Ask every company to do the same.
Compare it for yourself.
Most El Paso city-water homes can be quoted without an in-home appointment.